Welcome to Clave Organic India ("we," "our," "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit or make a purchase from www.clave.in (the “Site”).

By using the Site, you agree to the terms of this Privacy Policy.

 

Information We Collect

Personal Information You Provide:

When you make a purchase, create an account, or sign up for our newsletter, we may collect personal information such as:

• Name

• Email address

• Billing and shipping address

• Phone number

• Payment details

Automatically Collected Information:

We also collect information about your interaction with the Site, including:

• IP address

• Browser type and version

• Pages visited and time spent on the Site

• Device information

• Referring URLs

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

• Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

• Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

• Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How We Use Your Information

We use your personal information to:

• Process and full fill orders

• Communicate with you regarding your orders, products, and offers

• Personalize your shopping experience

• Improve the Site’s performance and usability

• Send newsletters, updates, and marketing communications (only with your consent)

• Detect fraud and secure payments

• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services
  
  

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

How We Share Your Information

We may share your information with trusted third parties to:

• Process payments and shipping

• Provide customer support services

• Analyze website usage

• Comply with legal obligations

• We do not sell your personal information to third parties.

We use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Common links include:

Facebook
Google
Bing

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

 

Data Security

We take reasonable steps to protect your information from unauthorized access or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. 

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

You have the right to:

• Access and update your personal information

• Request deletion of your information

• Opt out of marketing communications

• Withdraw consent at any time

• For data access or deletion requests, please contact us at [email address].

If you are a resident of the European Union, United Kingdom, California, or other regulated regions, following additional privacy rights may apply.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to India, Canada, and the United States.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before interacting with them.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Children’s Privacy

We do not knowingly collect data from children under the age of 18. If you believe a child has provided information, please contact us and we will take steps to delete the data.

Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at namaste@clave.in