Refund policy

Thank you for shopping with Clave Organic India! We are committed to bringing you premium crafted products while ensuring they are delivered safely and efficiently. If you are not fully satisfied with your purchase, we are here to help. Please read our refund and return policy carefully before initiating a return or refund.

Return Eligibility

You can request a return or refund if:

  • The product is unopened, unused, and in its original packaging.

  • The product is defective, damaged during shipping, or not as described.

  • The request is made within 2 days from the date of delivery.

Opened or used cosmetic products cannot be returned unless they are defective or damaged upon arrival.

Non-Returnable Items

The following items are non-returnable unless damaged or defective:

  • Opened or used products

  • Items without the original packaging

  • Gifts, promotional products, or products sold at a discount

  • Perishable items with a limited shelf life

How to Initiate a Return or Refund

  • Contact us within 2 days of receiving the product at:

Email: namaste@clave.in

Phone: +91 98864 22090

  • Provide your order number, product details, and photos of the damaged with date and time watermark/defective item if applicable.

  • Our customer support team will guide you through the return process.

Return Shipping

  • For defective or damaged products:

We will cover the return shipping costs and provide a prepaid shipping label.

  • For other returns (if allowed):

The customer is responsible for the return shipping charges unless otherwise stated.

Please ensure the item is securely packaged to prevent further damage during transit.

Refund Process

  • Once we receive and inspect the returned product, we will process your refund.

  • Refunds will be issued to the original payment method within 7–10 business days of receiving the returned item.

  • In case of partial refunds (damaged packaging, missing items), the amount will be adjusted accordingly.

  • Shipping charges are non-refundable unless the return is due to a defect or our error.

Exchange Policy

We currently do not offer direct exchanges. However, you can request a refund and place a new order.

Damaged or Defective Products

If your product is damaged during shipping or is defective, please contact us within 2 days of delivery with photos and details. We will arrange for a replacement or refund depending on the situation.

International Returns

For international shipments, customs duties, taxes, and additional shipping charges may apply. These costs are the customer’s responsibility unless the product is damaged or defective.

Please contact us to initiate the return process before sending the product back.

Cancellation Policy

  • You can cancel your order within 2 hours of placing it, provided it hasn’t been dispatched.

  • Once the order is shipped, cancellation is not possible, but you may follow the return process after receiving the product.

Customer Satisfaction Commitment

Your satisfaction is our priority. If you have any concerns about your order, please contact us directly. We will work with you to resolve the issue fairly and promptly.