Shipping policy

Thank you for choosing Clave Organic India! We are dedicated to bringing you premium crafted products while ensuring they are delivered safely and efficiently. This Shipping Policy outlines how we process, package, and ship orders within India and Internationally.

Processing Time

  • All orders are processed within 1-2 working business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed the next working day.

  • During festive seasons, promotional offers, or high-demand periods, processing may extend to 1–3 business days. We will keep you informed in such cases.

Shipping Methods & Delivery Timelines

Domestic Shipping (within India):

We partner with reliable logistics providers to ensure your skincare essentials reach you safely.

  • Standard Shipping: Delivered within 3–5 business days depending on your location.

  • Express Shipping: Delivered within 1–3 business days in select cities.

International Shipping:

We ship to most countries across the globe with trusted couriers.

  • Delivery times range from 7–21 business days, depending on destination and customs processing.

  • Please note that delivery timelines are estimates and may be impacted by factors such as weather, carrier schedules, or regulatory clearances.

Shipping Charges

  • Free standard shipping on domestic orders above ₹ 2500

  • Flat-rate shipping applies for orders below the free shipping threshold.

  • International shipping costs are calculated at checkout based on order weight, destination, and carrier charges.

  • Any customs duties, taxes, or additional charges imposed by the destination country are the responsibility of the customer.

  • We recommend checking with your local customs office before placing an order on our website, as these fees can sometimes be significant and we are unable to calculate them for you.

Packaging

  • We use eco-friendly, biodegradable, and recyclable materials for packaging wherever possible to protect the environment.

  • Products are carefully packed to ensure safety during transit, with protective layers to prevent spillage or damage.

  • For temperature-sensitive products (such as oils, masks, or serums), we recommend express shipping options where available.

Tracking Orders

  • After dispatch, you will receive an email containing the tracking number and courier details.

  • You can track your order through the courier’s website or by logging into your account on our Site.

Shipping Restrictions

  • We currently ship to all major cities in India and most international destinations.

  • Certain products may be restricted in specific regions due to local regulations or climate concerns.

  • We are not liable for delays caused by customs procedures, import regulations, or unforeseen circumstances.

Lost, Delayed, or Damaged Shipments

If your order is lost, damaged, or delayed:

  • Contact us at namaste@clave.in with your order number.

  • We will initiate an inquiry with the courier service.

  • Based on the situation, we may provide a replacement or refund at our discretion.

Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for shipments that are delayed, returned, or undelivered due to incorrect or incomplete address details.

COVID-19 & Other Exceptional Circumstances

Shipping services may be affected by public health emergencies, natural disasters, or global events. We will notify you of delays or disruptions and work with our courier partners to resolve them as quickly as possible.

Environmental Commitment

As a brand rooted in nature, we aim to reduce environmental impact by:

  • Using sustainable packaging materials

  • Offering minimal, eco-friendly designs

  • Partnering with responsible courier services where possible

We appreciate your support in helping us build a healthier planet.